Shipping Policy

Once orders are submitted, we try our best but sometimes are unable to cancel while orders are being processed. Please read below for more important shipping information.

• Orders must be received by 10am PST Monday - Friday to be processed the same day.
• Orders received after 10am PST on Friday or over the weekend will be processed Monday morning.
• Orders received on major holidays will be processed the following business day.

FHI Heat ships to addresses within the 48 contiguous United States. Please see our shipping rates below.

• US Ground Shipping (4-6 Business Days): $4.99 or FREE with $50+ purchase
• US Express Shipping (2-3 Business Days): $25

We do not ship to Hawaii, Puerto Rico, Alaska, or other U.S. Territories.

All fhiheat.com orders originate from the United States.

Claims related to damaged or missing shipments must be filed within the first 30 days of receipt to be considered. FHI Heat cannot be held responsible for any missing or damaged products if we are not notified within this time period. Contact our support team at customerservice@fhiheat.com, and we will file a claim on the lost order and process a reship.

Did we answer your question? If not, please contact us.